1. What is included in the tour?
The itinerary for each tour will indicate inclusions. Unless otherwise indicated, all meals and accommodation, fees and permits are included. Drinks such as water, juices, tea and coffee are included. Alcoholic drinks are NOT included. Some tours have flights and cruises included in the cost, this will be specified.
2. Where do the tours start and finish?
Most tours start and finish in Broken Hill, and we pick you up from your accommodation. Departures from Sydney, Adelaide and Mildura are possible by prior arrangement.
3. What do the meals consist of?
Breakfast usually consists of cereal, toast, yoghurt, fruit, tea or coffee. Cooked breakfast, such as bacon & eggs is sometimes available. Morning tea is a must, with delicious cakes, cookies, muffins, tea or coffee. Lunch will normally be cold meat and salad or a selection of sandwiches, rolls or wraps. Evening meals vary enormously, depending on where we are. Some nights we cook, others we eat out, but we are always complimented on the variety, quality and amount served. Our camp meals are considered a highlight of many a tour. Catering for vegetarians or people with other special dietary needs is usually not a problem. Please notify us of any dietary requirements when booking the tour.
4. What type of accommodation can I expect?
Accommodation varies considerably. All but one of our tours are fully accommodated. Many of the places we travel to have very limited accommodation available. We try to provide a variety of accommodation styles including outback pubs, motel units, cabins, safari tents, underground or shearers quarters. We often pick accommodation that is unique and adds to the tour experience. Some of the places we stay do not have ensuites, so be prepared for shared facilities.
5. What is the average size group?
We operate for small groups only, and some of our tours operate for a minimum of two or three passengers. Our extended tours have a minimum requirement of 4 – 6 passengers, and the average group size can vary from 8 -14 people on longer tours. We can, and do accommodate larger groups when required.
Tag-along participants may increase the number of participants on some extended tours. Although historically group sizes do not typically exceed 14 people (although in some cases we can cater for larger groups if requested).
At certain times of the year, particularly school holidays, we may have larger groups join our Mutawintji NP tour, but only for the Historic Site component of this tour. These participants generally meet us at the Mutawintji campground and are only with the group whilst we are in the Historic Site.
6. I am travelling alone, is this ok?
Passengers travelling alone are welcome, so let us be your travelling partner. Many of our passengers are travelling alone, and many go home with new found friends. There is an additional single supplement payable on overnight tours if you require a single room.
7. What should I bring?
On our day tours you should wear clothes suitable for the weather to be expected at the time, and bring a hat, sunscreen, camera, bottle of drinking water, and suitable footwear. For our longer tours, suitable clothing, torch, and toiletries. We will provide you with a comprehensive packing list when you make a booking. If you are taking any medication ensure you have sufficient amounts for the duration of the tour.
8. Is there a luggage restriction?
Please restrict your luggage to 1 medium size duffle style SOFT travel bag per person, and hand luggage. Hard frame bags or suitcases are not suitable and won’t be loaded. We would greatly appreciate if you could consider our backs when packing: weight limit is 15kgs, dimensions 700L x400Wx400H. (Please Note-if your luggage is overweight or over sized then it may have to be left behind). We are happy to store any larger suitcase here at the office while you are on tour with us.
9. Are there toilets along the way?
Much of our travel is in remote areas, so toilets are few and far between. We stop at toilet facilities every opportunity available, otherwise trees and bushes make a great substitute. We suggest you carry antiseptic hand wipes, and we provide hand soap and water.
10. How much time is spent travelling each day?
The distance we travel each day varies on each tour. We strive to get a good mix between covering the vast distances in the outback and having enough time to stop and enjoy the experience. There will be many stops for meals, photos, meeting local characters, getting up close and personal with flora and fauna, and just taking in the scenery. Most of our extended tours have some free time just to relax and do your own thing.
11. What am I likely to see along the way?
This varies on the tour, but rest assured we will be looking out for all the wildlife, birds and wildflowers along the way. Our guides are experts on spotting things. We regularly see kangaroos, emus, wedge-tail eagles, lizards, lots of birds, and much more.
12. What is the weather going to be like?
The weather varies considerably during the year and from region to region, but most of all, it can be unpredictable. Check with us prior to departure for updates.
13. What facilities can I expect during the tour?
We provide a comprehensive list of the facilities available at the places we visit on our extended tours. Information includes mobile phone coverage, credit card/EFTPOS, shops, banks and washing facilities.
14. What if something goes wrong?
In the unlikely event something does go wrong we have a comprehensive emergency management plan in place. We carry first aid kits and your guide will be a trained first-aider. We also carry satellite phones in remote areas to ensure we can make contact with emergency services if needed.
15. What happens if it rains?
Many roads in the outback are unsealed, and rain can sometimes cause road closures. In the unlikely event that this happens we make every effort possible to re-route the tour, but this is not always possible. On very rare occasions we may need to extend our stay in a remote town due to closed roads. We recommend travel insurance to cover any extra costs incurred by you because of this. There may also be occasions where it is necessary for our guide to make a decision to depart early or change a destination to avoid road closures due to impending rain.
16. What sort of vehicles do you use?
We operate both Nissan 4WD vehicles, which seat 4 passengers and custom built 4wd coaches which seats 11-13 people. Our vehicles are air-conditioned and fully equipped for travel in remote areas.
17. Are the tours suitable for older people?
Our tours are suitable for both the young and the young at heart, age is no limit. Many of our clients are over 50, usually with a great sense of humour and adventure. You don’t need to be overly fit, but you do need to be in good health for our extended tours.
18. Are children welcome on the tours?
We welcome children and family groups on all of our tours. Children under 5 travel free, and 5 – 13 years are half price.
19. I have my own 4WD, can I still be part of the group?
As a tag-along, you are very much part of the group. We do all the organising for you, provide the meals and accommodation, and communicate via UHF radios so you don’t miss out on any information whilst travelling.
20. Can I organise a custom made tour?
We are happy to organise a custom made or charter tour for couples or groups, especially those with special interests such as bird-watching, photography, 4wding or bush-walking. Contact us for ideas or a quote.
21. What are the booking and cancellation conditions?
See our Terms & Conditons page for the complete details.
22. Do I need travel insurance?
We highly recommend that you arrange full travel insurance to cover any loss or damage to property, cancellation of tour due to unforeseen circumstances or illness or any other eventuality that may result in expenses or loss of income. If it is necessary for us to cancel the tour after its commencement because of conditions outside of our control, no refund will be provided to its participants. Any expenses incurred because of a delay beyond our control shall not be our responsibility.
23. Will I have mobile phone reception while on my tour?
Coverage is limited, and at times unreliable. Telstra has the best regional coverage of all the carriers.
24. Do you have any questions that weren’t answered here?
Please contact us and we will answer your questions as soon as possible.