Terms and Conditions & Cancellation Policy

Tri State Tours — Booking Terms and Conditions

Tri State Tours is operated by Overland Adventures. In these terms, “we”, “us” and “our” refer to Overland Adventures, trading as Tri State Tours. “You” and “guest” refer to each person included in a booking.

By making a booking and paying a deposit, you confirm that you have read, understood and accepted these terms on behalf of everyone included in your booking. Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. Bookings and Payments

A 30% deposit is required to confirm a booking unless different payment terms are stated for a particular tour or package. The balance is due 21 days before departure.

If a booking is made within 21 days of departure, full payment is required at the time of booking. A booking is not confirmed until we have received the required payment and issued written confirmation.

We accept direct bank deposit, cash and selected debit and credit cards.

Until 30 September 2026, an eligible card payment may incur a processing surcharge that does not exceed our cost of accepting that payment type. Card processing surcharges are non-refundable. From 1 October 2026, we will not apply a surcharge to Visa, Mastercard, American Express or eftpos card payments.

2. Prices

All prices are stated in Australian dollars (AUD), include GST and are subject to change until your booking is confirmed.

Unless otherwise stated, multi-day tour prices are per person based on twin-share accommodation. A single supplement applies when a guest requests single accommodation. It may also become payable if a travelling companion cancels and the remaining guest chooses to continue in single accommodation.

Your booking confirmation will show the confirmed package price. Any optional or additional services arranged by us will be itemised separately.

3. Additional Services

Additional services are not confirmed until we have received the required payment. They may also be subject to the terms of the third-party supplier providing them.

If the price of an additional service increases before it is confirmed, we will advise you of the revised price. You may accept and pay the increased amount or decline that service. If you decline, we will refund any amount you paid specifically for the unconfirmed service.

4. Cancellations by You

All cancellations must be received in writing. The cancellation date is the date on which we receive your written notice.

Day Tours and Short Trips (1–2 Days)

• Cancellation received at least 48 hours before departure: payments made for the cancelled tour will be refunded.
• Cancellation received within 48 hours of departure: no refund.

Multi-Day Tours (3 Days or Longer)

• A 30% non-refundable deposit applies.
• Cancellation received at least 30 days before departure: the deposit will be forfeited and any balance paid will be refunded.
• Cancellation received within 30 days of departure: up to 100% of the total tour price may be forfeited.

Mundi Mundi Bash Camping Packages

Separate conditions apply because accommodation allocations, equipment, staffing, event tickets and other services are committed well in advance:

• All deposits are non-refundable.
• Cancellation received at least 60 days before the package commences: payments made, excluding the non-refundable deposit, will be refunded less a $50 administration fee.
• Cancellation received 31–59 days before the package commences: the deposit will be forfeited. Any further refund will be calculated after deducting non-refundable and committed costs incurred for your booking.
• Cancellation received within 30 days of the package commencing: no refund or credit.
• No refund or credit applies if you decide not to attend due to a change of mind, personal circumstances, weather or road conditions when the package and services remain available.
• Event tickets are subject to the event organiser’s terms. The value of any non-refundable event ticket or third-party service will be deducted from any refund otherwise payable.

We strongly recommend purchasing comprehensive travel insurance when you book.

5. No-Shows and Unused Services

No refund or credit is available for a no-show, late arrival, voluntary withdrawal, early departure or any transport, accommodation, meal, activity or other service you choose not to use.

6. Cancellations or Changes by Us

Your guide will make every reasonable effort to follow the published itinerary. However, remote-area touring is affected by weather, road conditions, cultural access requirements, seasonal flooding, extreme heat, emergency incidents, mechanical issues and other circumstances that may be outside our control.

We may change the route, itinerary, departure time, activities, accommodation or transport where reasonably necessary for safety or operational reasons. We will endeavour to provide an alternative of a similar standard where practical.

If we cancel a tour because minimum numbers have not been met, we will offer you a transfer to another available departure, a credit or a refund of payments made to us for the cancelled tour.

If we cancel or materially change a service for reasons within our control, your rights and remedies will be determined in accordance with the Australian Consumer Law.

If a service cannot proceed because of circumstances outside our reasonable control, the outcome will depend on these terms, the circumstances and the terms imposed by third-party suppliers. We may offer an alternative itinerary, transfer, credit or refund. Any refund may be reduced by reasonable, unrecoverable costs already paid or committed specifically for your booking, where permitted by law.

We are not responsible for additional costs you incur because of a delay, disruption or change outside our reasonable control, except where liability cannot lawfully be excluded. Travel insurance is strongly recommended.

7. Minimum Numbers

Unless otherwise stated, scheduled tours require a minimum of four adult guests to operate. We will advise you as soon as reasonably possible if minimum numbers are not met. If we cancel for this reason, the options in section 6 will apply.

Do not make non-refundable connecting travel arrangements until your departure has been confirmed.

8. Travel Insurance

We strongly recommend comprehensive domestic or international travel insurance, as appropriate, from the time you book. Your policy should cover cancellation by you, medical expenses, emergency evacuation, travel delays, lost or damaged belongings, adverse weather and other unexpected costs.

You are responsible for understanding the policy’s coverage, limits and exclusions. Travel insurance does not replace any rights you may have under the Australian Consumer Law.

9. Health, Fitness and Medical Information

Our tours may visit isolated and remote areas with limited access to medical assistance. You are responsible for ensuring that you are medically and physically able to participate. If you are unsure, seek advice from your doctor before booking.

You must tell us before departure about any medical condition, mobility requirement, allergy or dietary need that may affect your safety or participation. You must carry enough medication for the full journey and provide an emergency contact.

We will make reasonable efforts to accommodate disclosed needs, but cannot guarantee that every requirement can be met in remote locations.

10. Safety and Assumption of Risk

Touring in remote areas and participating in activities such as bushwalking, swimming, camping and four-wheel-drive travel involve inherent risks. By booking, you acknowledge these risks and agree to follow all reasonable safety directions given by our guides and operators.

We may refuse participation or remove a person from a tour where their conduct, health or behaviour presents a safety risk, disrupts the tour or materially affects the comfort of others. In these circumstances, any additional arrangements and costs will be the guest’s responsibility, and no refund will be provided for unused services, subject to applicable law.

We hold the operator accreditations and operational insurances required for the services we provide, including public liability insurance where required.

11. Personal Property and Tag-Along Vehicles

You are responsible for your personal belongings. To the extent permitted by law, we are not responsible for loss, theft or damage unless caused by our failure to provide services with due care and skill.

Guests participating in tag-along tours are responsible for the roadworthiness, insurance, preparation, repair and recovery of their vehicles. Contact us before departure for vehicle and packing requirements.

12. Accommodation

We select accommodation that suits the location and style of the tour. In remote areas, options may be limited and can include motel rooms, pub rooms, cabins, shearers’ quarters, tents or swags. Bathroom facilities may be private or shared. Accommodation may be substituted with a reasonably comparable alternative when necessary.

13. Meals and Dietary Requirements

Meals included in your tour are listed in the itinerary. Please tell us about dietary requirements well before departure. We and our suppliers will make reasonable efforts to assist, but some specialised diets may not be available in remote areas. Guests with severe allergies should contact us before booking to discuss whether their needs can be safely accommodated.

Alcohol may not be available at every accommodation venue. Where BYO alcohol is permitted, carrying capacity may be limited. Guests must drink responsibly and comply with applicable liquor laws and venue rules.

14. Luggage

Unless your itinerary states otherwise, luggage is limited to:

• One medium soft travel bag weighing no more than 15 kg
• One item of hand luggage weighing no more than 3 kg

Hard-framed suitcases may be refused where vehicle or aircraft storage is limited. Tours involving charter aircraft may be subject to stricter operator limits, which will be advised before departure.

15. Preparing for Your Tour

Bring a refillable drinking bottle, comfortable walking shoes, a hat, sunscreen, insect repellent and clothing suitable for variable conditions. Summer temperatures can be extremely high, while winter nights may fall to around 0°C.

Mobile reception is limited or unavailable in many areas. Telstra may provide the broadest coverage in some locations, but continuous service cannot be guaranteed.

16. Inclusions and Exclusions

Your tour includes only the services stated in your confirmed itinerary. These may include specified meals, transport, activities, entry fees and twin-share accommodation.

Unless expressly included, the following are your responsibility:

• Travel and accommodation before or after the tour
• International or domestic airfares
• Airport and hotel transfers
• Passports, visas and vaccinations
• Travel insurance
• Meals and drinks not listed in the itinerary
• Alcohol
• Medical treatment and emergency evacuation
• Gratuities
• Personal purchases and other personal expenses

If we reasonably incur an expense on your behalf, you agree to reimburse us, except where the expense results from our failure to meet a legal obligation.

17. Children

Unless otherwise stated, children are classified as guests aged 5–13 years. Child pricing and suitability vary by tour. Our tours are generally not recommended for children under five; please contact us before booking.

18. Visitor and Cultural Protocols

You must follow the lawful directions of our guides and respect the requirements of Traditional Owners, landholders, accommodation providers and park authorities.

Always seek permission before photographing people or culturally sensitive places. Commercial photography or filming may require permits. Do not remove rocks, plants, seeds, shells, artefacts or other objects from Aboriginal land, national parks or protected areas.

19. Privacy

We collect personal information reasonably required to manage bookings and safely provide our services. This may include your name, contact details, emergency contact, booking and payment information, and relevant medical, mobility or dietary information.

We may use or disclose this information to process and manage bookings, deliver tours, communicate travel information, assist with health and safety requirements, meet legal obligations, and arrange services with relevant suppliers.

We do not sell or trade personal information. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

We may send marketing communications where permitted by law. You may unsubscribe at any time using the instructions in the message or by contacting us.

You may contact us to request access to, or correction of, personal information we hold about you. Medical and dietary information may be treated as sensitive information and handled with additional care.

20. Complaints and Dispute Resolution

If you have a concern, please notify us as soon as possible so we have an opportunity to address it.

If a dispute remains unresolved:

1. Send us written notice describing the issue and the outcome you are seeking.
2. Both parties will attempt to resolve the matter in good faith through direct negotiation.
3. If the dispute is still unresolved, the parties may agree to mediation before commencing formal proceedings.

This process does not prevent either party from seeking urgent relief or exercising a right that cannot lawfully be restricted.

21. Our Service Commitment

We will use reasonable care and skill to provide the services described in your confirmed itinerary and will address customer questions and concerns fairly and as promptly as practicable.

22. Contact and Operating Hours

Tours operate seven days a week on scheduled or pre-arranged departure dates, except where otherwise advised. Office hours are generally 8.30 am–5.00 pm Monday to Friday.

Booking requests, cancellations, privacy enquiries and complaints should be submitted using the contact details published on the Tri State Tours or Overland Adventures website.